SEL1635GM-Lens-Check-and-Repair-Program

Yesterday, November 14, 2019, Sony released a repair recall for one of their professional lenses – the 16-35mm GM. The f/2.8 lens was released back in 2017, and since then it stood our for it’s high build quality and sharpness.

The phenomenon

Sony says that “some SEL1635GM FE 16-35mm F2.8 GM E-mount lenses may cause the camera to not operate correctly when the lens is attached”.

Sony “will repair your Affected Lens, free of charge, until March 31, 2023”.

Affected are lenses with serial numbers between 1800502 and 1823192 but not all lenses within the serial number range are affected.

You can use this serial number checker on the Sony UK site to see if your lens is affected.

The official Sony US support page (with serial number checker as well) is here

My experience?

I used the serial number checker and it said:.

Serial Number 1807xxx 
Your product is affected.

Because it was the UK site, I decided to try to US one. Controversially, it said:

Our records indicate that your SEL1635GM lens with serial number 1807xxx is not affected by this issue.

I decided to call Sony Support to see which one was correct. The contact info is below:

Alpha Nex & DSLR Cameras
Image Converter Software
1-239-245-6360

With almost zero waiting time, a very nice gentleman guided me to call Sony Pro support instead (I am a Sony Pro member). He said the turnaround time will be faster with the Pro support, so I decided to call them instead.

The number of the Sony (US) Pro support is: 866-470-7669.

Again, with almost zero waiting time, the gentleman on the phone took the serial number to check it. He called back and said my lens was affected. He created and emailed me a pre-paid shipping label to send the lens to Sony for repair.

In the emails it was stated:

Model: SEL1635GM
Serial Number: 1807xxx
Warranty Service: Out of Warranty
Problem Description: SEL1635GM – Service advisory – affected serial number – Some SEL1635GM FE 16-35mm F2.8 GM E-mount lenses may cause the camera to not operate correctly when the lens is attached.

I do not have any issues with the lens so far, but I am planning to send it to Sony as you never know if it is going to have a problem with some other cameras, I may have in the future. Plus, Sony didn’t say with which cameras it currently has problems.

Please feel free to share your experience with similar recalls – not only from Sony but other camera manufacturers as well.

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